Terms

Terms of service

Written so you can actually read them. Where a plain sentence does the job, we have used one.

Last updated 22 September 2026.

1. Who this is between

These terms are between GlobeSign ("we", "us") and the business that holds the account ("you"). Using the service means you accept them. If you are agreeing on behalf of a company, you are confirming that you are allowed to.

2. What we provide

A chat widget for your website, backed by an AI model, which answers your visitors using information taken from your website and whatever you add yourself. It records those conversations, emails them to you, and shows them to you in a dashboard.

We may change or improve how it works. If a change removes something you were relying on, we will tell you before it happens rather than afterwards.

3. Your account

• Keep your password to yourself, and tell us if you think someone else has it.
• You are responsible for what happens under your account, including anything done by people you have asked us to give access to.
• Give us accurate details, including a website address you actually control.
• One subscription covers one website. If you run several, talk to us.

4. What you may not do with it

You agree not to:

• Put the widget on a website you do not own or run.
• Use it for anything illegal, or to mislead people about who they are talking to.
• Put information in the knowledge base that you do not have the right to publish.
• Try to break into, overload or reverse-engineer the platform.
• Resell the service as though it were your own, without agreeing that with us first.

Your plan includes 1,000 conversations a month. It is a fair-use allowance rather than a hard cut-off: we will not stop your chatbot mid-conversation and we will not add an automatic charge to your card. If your usage is consistently well beyond it, we will contact you to agree what happens next.

5. Paying

• The subscription is charged monthly in advance to the card on file, through Stripe.
• Prices are shown on the pricing page. Applicable taxes are added on top.
• If we change the price, the change applies to new subscriptions. Yours stays as it is.
• If a payment fails, Stripe will retry and email you. We will contact you before the service is affected.
• You can cancel at any time from your dashboard. Cancelling stops the next payment and the service continues until the end of the period you have already paid for. We do not refund part of a period that has already been paid for, unless we have agreed otherwise with you.

6. Who owns what

Yours stays yours. Your knowledge base, your settings, your conversations and your leads belong to you. We hold them to run the service and we do not sell, rent or share them. You can export your leads whenever you want, and you can ask us to delete anything.

Ours stays ours. The platform, the widget, the code and the brand are ours. Using the service does not transfer any of that to you.

We may use aggregated, anonymised information about how the service is used — how many conversations, how long they run — to make it better. Never your customers' details, and never anything that identifies your business.

7. What we do not promise

This is the part every contract has, and here is the honest version of it.

• The chatbot can be wrong. It is built to say it will check rather than guess, and it is not permitted to refuse a service on your behalf — but it is software answering from what it has been given, and a wrong answer is possible. Keeping your knowledge base accurate is what keeps that rare, and that part is yours.
• The chatbot's answers are not advice from us. It answers as your business, from your information. What it says is yours, not ours.
• We do not guarantee uninterrupted service. We depend on hosting, an email provider, a payment provider and an AI provider. Any of them can have a bad day.
• We do not guarantee results. Nobody can honestly tell you how many leads a chatbot will get you.

Except where the law does not allow it to be excluded, the service is provided as it is, without warranties of any kind.

8. Limits

To the fullest extent the law allows, neither of us is liable to the other for indirect or consequential losses — lost profits, lost business, lost data — arising out of the service. Our total liability in any twelve-month period is limited to what you paid us in that period.

Nothing here limits liability that cannot lawfully be limited, including for fraud or for death or personal injury caused by negligence.

9. Ending it

• You can cancel whenever you like, from your dashboard.
• We can suspend or end an account that breaks section 4, or where payment has not been collected after reasonable attempts. Except for a serious breach, we will contact you first.
• When an account ends, the widget stops appearing on your website. Tell us if you want your data deleted, and we will delete it.

10. Changes to these terms

We may update these terms. The date at the top changes when we do. If a change materially affects you we will email you before it takes effect, and continuing to use the service afterwards means you accept it.

11. Law

These terms are governed by the laws of the Province of Alberta, Canada, and the courts there have jurisdiction. If you are a consumer, this does not take away rights you have where you live.

12. Questions

Ask us. If something in here worries you, we would much rather explain it now than argue about it later.