Guide › Install the widget

Install the widget

One line of code, pasted once, in the footer of your website. It is the same line whatever your site is built with, and it never needs changing again.

Find your code

Sign in, open your dashboard and go to Embed. You will see a block of code with a copy button. That is the only thing you need from us.

It looks like this, with your own site code in place of YOUR-SITE-CODE:

<!-- GlobeSign AI Chatbot -->
<script>
  (function() {
    var s = document.createElement('script');
    s.src = 'https://started.globesign.ca/public/embed.js?site=YOUR-SITE-CODE';
    s.async = true;
    s.setAttribute('data-site', 'YOUR-SITE-CODE');
    document.head.appendChild(s);
  })();
</script>

Copy it from your dashboard, not from here. The snippet in your dashboard already has your site code in it. This one is only here so you know what you are looking at.

Where it goes

Just before the closing </body> tag, on every page you want the chatbot to appear on — which is almost always all of them. It loads on its own after your page has finished, so it will not slow anything down.

Your website

WordPress

1. In your WordPress admin, install a plugin that lets you add header or footer code — WPCode and Insert Headers and Footers both do it and are free.
2. Open its settings and find the Footer box.
3. Paste the snippet in and save.

If your theme has a "Custom code" or "Footer scripts" box built in, use that instead and skip the plugin entirely.

Wix

1. Settings → Custom Code → Add Custom Code.
2. Paste the snippet, choose All pages, and set "Place code in" to Body - end.
3. Apply, then publish your site. Wix does not show custom code on the preview — you have to publish before it appears.

Squarespace

1. Settings → Advanced → Code Injection.
2. Paste into the Footer box and save.

Shopify

1. Online Store → Themes → ⋯ → Edit code.
2. Open layout/theme.liquid.
3. Paste the snippet immediately above </body> and save.

A site someone built for you

Forward the snippet to whoever looks after it with one sentence: "Please paste this just before the closing body tag, on every page." That is all the instruction they will need.

Check it worked

1. Open your website in a new tab

   Not a preview or an editor — the real, published address.

2. Look in the bottom corner

   The chat button should be there within a second or two of the page loading.

3. Ask it something you get asked

   A real question from a real customer. If it answers well, you are done. If it does not, that is a knowledge base problem rather than an install problem — the next page covers it.

If nothing appears

Check the address matches

The chatbot only loads on the domain the account is set up for. If you signed up with example.com and you are looking at example.ca, or at a staging address, it will not appear. Check the domain in your dashboard settings.

Clear your cache, or try a private window

Browsers hold on to old copies of pages for a surprisingly long time. A private or incognito window is the fastest way to see what a new visitor sees.

Check the snippet actually saved

Some page builders silently drop <script> tags from content boxes. The snippet has to go in a code injection or custom code field, not into a text or HTML block on a page.

Still nothing

Send us your website address. We will look at it ourselves and tell you exactly what is wrong — it is usually a thirty-second answer.