Guide › Make it look like your site
Make it look like your site
The chatbot should look like it belongs to you, not to us. Five minutes in settings and it does.
Where the settings are
Sign in, open Settings. Change something, save, then reload your own website to see it. Changes are live immediately — there is nothing to redeploy.
If a change does not show up, it is almost always your browser. Open your site in a private window before you conclude that the setting did not save.
Colour
Primary colour is the one that matters. It sets the chat button, the header bar and the visitor's own messages. The safest choice is the colour already used for the buttons on your website — if your site's "Call now" button is dark green, make this dark green.
Text colour is what sits on top of that. If your primary colour is pale, set this to something dark; if it is dark, leave it white. Check it on a phone — contrast that looks fine on a big monitor can disappear in sunlight.
Position
Bottom right is the default and what most visitors expect. Move it to bottom left if you already have something in the right corner — a cookie banner, a "back to top" arrow, or another widget. Two things fighting over the same corner on a phone is worse than either of them being in the wrong one.
Size
Width and height set how big the open chat window is on a desktop. The defaults suit almost everyone. Make it taller if your answers tend to be longer, and leave the width alone unless you have a specific reason — a very wide chat window reads badly, the same way a very wide paragraph does.
On phones it ignores these and fills the screen, which is correct: a small floating box on a small screen is unusable.
Your name on it
Business name is what appears at the top of the chat and what the chatbot calls itself. Use the name your customers use. If everyone says "Luso" and the company is registered as "Luso Roofing & Exteriors Ltd.", put "Luso Roofing".
The greeting
The first thing a visitor sees when they open the chat. Keep it to one line and make it a question — "What can we help with?" gets more replies than "Welcome to our website".
It is also the best place to say something specific about your business: "Need a quote? Tell us your postcode and roughly what is wrong." gives people a reason to start typing.
Where enquiries go
Contact email is where transcripts and lead alerts are sent. Get this right before anything else on this page — a beautifully branded chatbot emailing an address nobody reads is the most expensive way to miss work.
If more than one person should see them, ask us to add your colleagues to the account rather than pointing this at a shared mailbox - your team and your billing covers it.
A quick sanity check
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Open your site on your phone
Not the desktop. Most of your visitors are on a phone and that is where corner collisions and contrast problems show up.
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Open the chat and read the greeting
Does it sound like you, or like a template?
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Send yourself a test enquiry
Then check that the transcript arrived at the right address. That closes the loop on everything on this page.